ANSWERS TO YOUR QUESTIONS

WHERE DOES YOUR HAY COME FROM?

We don’t travel the country to find the best hay for your small pets because we don’t have to. We grow our Alfalfa Hay right here on our 4^th generation family farm in Fallon, Nevada. We consider the small pets we’re going to feed with it throughout the entire farming process from seed to feed. The Timothy Hay we package and sell is grown by our like-minded friends on their multi-generational farm a few mountain ranges to the east of us in the Diamond Valley. Their hay is sought after worldwide for small pets and large animals alike.

IS THIS ALFALFA HAY BALE DUST-FREE, SUN-CURED/ DRIED/ DEHYDRATED?

While we do what we can to minimize the dust that comes from our products by controlling the moisture content of the hay when we harvest and package it, it is not completely unavoidable. Our alfalfa hay is all-natural, sustainably-grown hay. When it is time to harvest our crops, our hay is laid out in windrows by a swather where it dries in the sun until it reaches the ideal moisture content for baling. Then our hay baler compresses the hay into flakes, and we do not tear apart the flakes for packaging as the hay keeps better and retains more nutrition and quality the less we handle it. It is not dehydrated. We pride ourselves in using sustainable farming techniques such as using compost as fertilizer, grazing, crop rotations, testing our soils, and using one-pass tillage tools in order to minimize our farm's carbon emissions

IS YOUR HAY ORGANIC?

Our hay is organically grown, but not organic as we choose to not restrict the tools available to us to preserve our farm's sustainability. The term "organic" is simply a marketing label for crops grown under an arbitrary set of rules and has no bearing on the safety or nutritional content of the products.

ARE PRODUCTS HARVESTED WITHIN AN RHVD OUTBREAK AREA?

There have been no known RHVD outbreaks in the areas where our hay is harvested and we diligently keep ourselves up-to-date with the most current information. We follow RHVD protocols and quarantine our hay for 120 days.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards in addition to PayPal, Shop Pay, Apple Pay, Google Pay, and Meta Pay.

IS BUYING ON-LINE SAFE?

Yes, generally buying online is safe, but we always encourage customers to be aware of potential scammers and never share payment information over the phone.

HOW DO I PLACE AN ORDER?

To place an order, please visit our ONLINE STORE.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you can place an order as a guest without an account.

WHO SHOULD I CONTACT IF I HAVE QUESTIONS?

If you have questions or concerns, please contact us HERE.

HOW CAN I CANCEL OR CHANGE MY ORDER?

To update your order, please use the contact methods listed HERE and reach out as soon as possible.

HOW DO I TRACK MY ORDER?

Once your order has shipped, we will email you the information about your shipment and tracking number.